American Soda Insights

American Soda have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.

 

B
Happiness Grade

About American Soda: For over a decade American Soda has been importing American soda, candy, chocolate and food to the UK for you to enjoy here in the UK and throughout Europe.

We started with a pallet of root beer and have grown over the years to a product range of over 1,200 delicious American sweets, American sodas and American food. We couldn't have done it without you, our loyal customers, and for that we thank you.

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Phone
0161 359 3655

Email:
ben@americansoda.co.uk

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A

Price - Excellent

95.05%
Industry Average
" Packaged well and arrived very quickly. Amazing quality for the prices. "
- Megan Pearce
" The service is great in terms of product selection. Prices are inflated however but that’s a given. "
- Valeria Alvarez Todo
" Ordered Thursday from Germany, delivered Saturday! Also the prices are more than reasonable for US products. Thanks very much for my Lucky Charms and I will definitely order more! "
- T.H.
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A-

Delivery - Fast

89.25%
Industry Average
" Great service and prompt delivery, can’t fault whatsoever. "
- Pat Madigan
" Fast delivery on expertly packaged items will definitely be ordering more from American Soda. "
- Scott Downie
" Good assortment, sometimes a Little Bit to expensive. Easy Form of Order and payment Short deliverytime. "
- Jutta Löhr
F

Refunds - Difficult

33.72%
Industry Average
" I had to resort to asking Paypal to resolve this issue and will be getting a refund. "
- Richard Eccleston
" They claimed that they had done a refund (nearly 2 weeks ago); I never received my money back nor did I receive the products. "
- Anonymous
" My order never arrived and I haven't received a refund "
- Anonymous
A-
86.29%
Industry Average
" Super Shop für US Essen oder Süßigkeiten. Service ist absolut Top. Nur sollte man seine Mails in Englisch halten damit es schneller geht. Es wird aber in Deutsch geantwortet! Dir Pakete werden super sicher verpakt und kamen immer sicher an! Bestelle gerne dort und werde es wieder tun! "
- Tommy Hoock
" Great service and prompt delivery, can’t fault whatsoever. "
- Pat Madigan
" Excellent service especially at this time of year, sweets brilliant but as usually very expensive for us to buy "
- June Davidson